Contacts

We have listened to how important it is for children and young people to have an allocated lead worker in Wiltshire, as well as clear communications, whilst ensuring the SEND team are as accessible as possible.

We have four geographical teams (North, East, South and West) as well as maintaining a dedicated Assessment team, and Preparation for Adulthood team/Post 16.

For more information visit: 

Contacting the Wiltshire SEND team

If you have a face to face appointment with a member of our team, the council offices are open Monday to Friday from 9am to 5pm. The address details of our offices are:

• County Hall, Bythesea Road, Trowbridge, Wiltshire, BA14 8JQ
• Monkton Park offices, Monkton Hill, Chippenham, Wiltshire SN15 1ER
• Bourne Hill, Salisbury, Wiltshire, SP1 3UZ

We all have a responsibility to keep children and young people safe from harm. If you believe a child or young person is at immediate risk of serious harm or injury, or you believe a criminal offence has been committed, call the police on 999.

If you believe a child or young person is at risk of significant harm, neglect or injury, report your concerns to the Multi-Agency Safeguarding Hub (MASH) on 0300 456 0108.

If you have significant safeguarding concerns about someone who is working or volunteering with children and young people, call 0300 456 0108 and ask to speak to the Local Area Designated Officer (LADO) for advice. If you are looking for support after 5pm or on bank holidays you can call 0300 456 0100.

If you think a child or young person is in need of support from a range of services and none of the above applies, see our services and who to contact.

Information and links for professionals and parents regarding about SEND educational placements in Wiltshire.

For more information visit: 

Moving in or out of Wiltshire with an EHCP

The Wiltshire Local Offer is continually developing and your feedback is important to help us shape the future. We aim to be approachable, transparent and constructive to make sure that all views are acknowledged and considered.

Getting involved

You can find the results of the communities' feedback on a range of topics by visiting:

You said, we did

The Wiltshire Parent Carer Council (WPCC) is an independent body that regularly engages with parent carers resident in Wiltshire (excluding Swindon) through events and surveys. To keep up to date with the engagement results go to the WPCC website section:  Have your say! Results (opens new window).

To provide feedback about the Wiltshire Local Offer (the website or any of the SEND services and support for children and young people) you can contact us directly on localoffer@wiltshire.gov.uk (opens new window) or contact WPCC via 01225 764647 or email admin@wiltspcc.co.uk (opens new window).

Your views are important.

Wiltshire Council is committed to listening to the views of its customers and welcomes feedback whether positive or negative. The section above, called 'Have your say', enables you to feedback on any SEND service issue in an informal way. If you want to make a more formal complaint you can use the complaints service provided by Wiltshire council. This may be for issues you have encountered such as, but not limited to:

• the service you are receiving
• the way you have been treated
• staff being discourteous
• being given wrong advice

Sometimes issues can be fixed without needing to make a formal complaint. You may find using a different route will provide you with a quicker response. For example, if what you want to raise is a request for a service, it can be resolved directly by the service team rather than the complaints team. If you wish to speak to the SEND Service directly, use 01225 712620.

To read more about the council complaints procedure visit the 'Complaints' page.

If you want to contact us by post, use the following address:

[Insert department name]
[Insert staff name if known]
Wiltshire Council
Bythesea Road
Trowbridge
Wiltshire
BA14 8JN