Advice and support accessing health services

Patient Advice and Liaison Service (PALS)

PALS provides help in many ways. For example, it can:

• help you with health-related questions
• help resolve concerns or problems when you're using the NHS
• tell you how to get more involved in your own healthcare

PALS can give you information about:

• the NHS
• the NHS complaints procedure, including how to get independent help if you want to make a complaint
• support groups outside the NHS

PALS also helps to improve the NHS by listening to your concerns and suggestions.

For more information visit: What is PALS (Patient Advice and Liaison Service)? - NHS

Mental Health PALS

For everyone who uses Avon and Wiltshire Partnership's mental health services, including their families, carers or anyone who needs advice about our services.

Patient Advice and Liaison Service (PALS) :: Avon and Wiltshire Mental Health Partnership NHS Trust

Wiltshire Childrens Services

For those wanting to talk to someone about their experience with childrens services you can visit one of the following:

• for support accessing a service visit HCRG Care Group: Wiltshire Children's Services - What is the SPA? (opens new window)
• for communicating an issue with a service visit HCRG Complaints

Wiltshire's Integrated Care Board

If you want to share your views about:

• primary care services, such as GPs, dentists, opticians or pharmacy services
• secondary care services, such as hospital care, mental health services, out of hours services, NHS 111 and community services such as district nursing

Contact our local care board by visiting: Compliments and complaints - Bath and North East Somerset, Swindon and Wiltshire ICB

Other people can you talk to about additional needs

There are services in wiltshire for education, health and social care that you can talk to if you need further information about support with additional needs visit SEND Advice and Information