You Said, We Did

You said:

We are missing information on opportunities for post 16s

We did:

• ​​we have added information about lots of new leisure opportunities in Wiltshire
• we have linked the Local Offer to Wiltshire Together (opens new window) to help promote opportunities offered by the wider community
• we have expanded the information on our education and employment page to cover more pathways

You said:

We need to review and redesign the way decisions are made about EHCPs 

We did:

• introduction of DaD1 (EHCNA consideration panel)
• transformation of DaD2 panel
• introduction of DaD3
• new Terms of Reference
• decision making proformas and guidance.
• induction training events for schools/settings
• parent moderation - recruitment, training and partnership agreements via WPCC
• Local Offer webpage updated to explain DaDs.
• tri-fold leaflet explaining new processes.
• 'You said We did' feedback on LO webpage.

You said:

Travel information for those 16 to 19 years of age and post 19 policy was not clear

We did:

• ​​consulting with the Travel Coordinator we updated the information we held on the Post 16 Travel page
• the most up to date policy guide has been added and clearer instructions added
• the travel assistance request form has also been amended to be clearer on the 19+ travel offer

You said:

The EHC Needs Assessment process needs reviewing and redesigning

We did:

• new EHCNA portal for schools and settings with pop up guidance
• new EHCNA e-form
• how-to complete an EHCNA form video for schools and settings
• parent request form
• CYP (16+) request form
• new section regarding EHC assessments and plans on Local Offer
• FAQ sheet

You said:

We are missing information on Apprenticeships.

We did:

• we have updated the information we hold on who can help with applications and how to apply.
• the information can be found by visiting the path to employment section.

You said:

stop calling EHCP, My Plan, as it is confusing.

We did:

• we have stopped referring to EHCP as My Plan
• we are working through the Local Offer website to remove or replace the references to My Plan with EHCP as appropriate
• the EHCP age section and overview page from the homepage on the Local Offer have been improved and updated in line with this

You said:

we are missing information on transition into adulthood.

We did:

• the preparation for adulthood team worked on a collection of resources around growing up and moving on; this can be found under the Local Offer adulthood section, in booklets at events and on QR code cards
• this work was co-produced with voices from the Wiltshire SEND community
• the work was promoted at an event at the Devizes Corn Exchange during October 2022

You said: 

Where can I find information and contacts for a child/YP moving schools to Wiltshire.

We did:

• shared the correct information and thanked enquirers for getting in touch
• discussed how best to share the correct details with relevant team members
• drafted, checked and uploaded the clearer information to the Local Offer which can be found by visiting, Moving county and admissions information

You said:

At a joint webinar with the Wiltshire Parent Carer Council (WPCC), parents told us that they wanted us to be more transparent about how and why we make SEND statutory decisions.

We did:

We worked with the WPCC to train parent moderator representatives who now observe our SEND decision making panels on a regular basis.   They use a set of judgement standards and then meet with the SEND Team Managers afterwards to give feedback.   

The feedback has helped us:

• introduce a parent and a young person's request form for an EHC assessment
• provide clear feedback to the parent when we decide not to carry out a statutory assessment on their child
• make sure we always discuss the parent and child's view as a priority at the DaD meeting

You said:

The DaD1 entry provides further access to a 'Tri-fold Leaflet ' and this leaflet informs of a DaD3 but I have not been able to locate more detailed information on its composition and role similar to that given for DaD1 and DaD2. Can you please indicate to me where these more specific DaD3 details can be found?

We did:

• emailed enquirer to thank them for their helpful feedback
• discussed request with the content writer for the specialist area
• uploaded the updated information to the EHCP sections of the website

You said:

Changing Places are publicly accessible facilities that have enough space and the right equipment to support a wide range of needs that standard accessible toilets do not support. There is a list already on the Wiltshire Council website in the adult care section, but this would be really useful information for a lot of families.

We did:

• emailed contact to thank them for their helpful feedback
• uploaded the information and further links to the Leisure sections from primary age to adulthood
• uploaded the links to further information to the List of Services section

You said:

• it is confusing, not clear which options are for which services, and different recordings make it hard to follow.
• it makes me feel panicky as I don't know which option to press as a parent carer wanting information
• there is so much information to listen to!!

We did:

• emailed parents to thank them for their helpful feedback
• shared the feedback with the relevant managers who were developing the service
• WPCC continued to meet to review progress

As a Result:

The new Front Door Number is clear, it refers to parent and carers, and tells them the options they can press.

You said:

You should include a line on the website that sets out the LO is about, Services for children and Young People with SEND.

We did:

• ​​this has been added to the front page of the website
• there is also a page with a more detailed description of the Local Offer on the homepage, drafted in collaboration with WPCC