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Contact details for Wiltshire Local Offer - we provide services for children and young people (aged 0 to 25) with special educational needs and disabilities (SEND) in the Wiltshire community.
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SEND team grouped on the County Hall atrium balcony
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0 - 25 SEND new ways of working
From 1 October 2023 we are making some changes to the way we provide our SEND service which we believe will help improve how we work with you.
We're making the changes after feedback received from families, carers and others using the service as well as our own self-evaluation for how we can most effectively support and communicate with you and provide advice in a timely manner. We have listened to how important it is for children and young people to have an allocated lead worker in Wiltshire, as well as clear communications, whilst ensuring the SEND team are as accessible as possible.
We will be introducing four geographical teams (North, East, South and West) as well as maintaining a dedicated Assessment team, and Preparation for Adulthood team/Post 16.
Doing things online is the easiest way to engage with our services - our website can be accessed 24 hours a day, 7 days a week.
However, if you want to contact us directly, to discuss something specific, our email address is: localoffer@wiltshire.gov.uk (opens new window), this is monitored regularly. You can also call the SEND Service directly on: 01225 712620.
If you have a face to face appointment with a member of our team, the council offices are open Monday to Friday from 9am to 5pm. The address details of our offices are:
County Hall, Bythesea Road, Trowbridge, Wiltshire, BA14 8JQ
Monkton Park offices, Monkton Hill, Chippenham, Wiltshire SN15 1ER
Bourne Hill, Salisbury, Wiltshire, SP1 3UZ
If you want to contact us by post, use the following address:
[Insert department name] [Insert staff name if known] Wiltshire Council Bythesea Road Trowbridge Wiltshire BA14 8JN
If you have enquiries that don't relate to SEND services, visit Contact Wiltshire Council. You can find information, and request and pay for most services, on www.wiltshire.gov.uk.
We all have a responsibility to keep children and young people safe from harm. If you believe a child or young person is at immediate risk of serious harm or injury, or you believe a criminal offence has been committed, call the police on 999.
If you believe a child or young person is at risk of significant harm, neglect or injury, report your concerns to the Multi-Agency Safeguarding Hub (MASH) on 0300 456 0108.
If you have significant safeguarding concerns about someone who is working or volunteering with children and young people, call 0300 456 0100 and ask to speak to the Local Area Designated Officer (LADO) for advice.
If you think a child or young person is in need of support from a range of services and none of the above applies, see our services and who to contact.
Information and links for professionals and parents regarding SEND educational placements in Wiltshire.
The Wiltshire Local Offer is continually developing and your feedback is important to help us shape the future. We aim to be approachable, transparent and constructive to make sure that all views are acknowledged and considered.
The Wiltshire Parent Carer Council (WPCC) is an independent body that regularly engages with parent carers resident in Wiltshire (excluding Swindon) through events and surveys. To keep up to date with the engagement results go to the WPCC website section: Have your say! results (opens new window).
Wiltshire Council is committed to listening to the views of its customers and welcomes feedback whether positive or negative. The section above, called 'Have your say', enables you to feedback on any SEND service issue in an informal way. If you want to make a more formal complaint you can use the complaints service provided by Wiltshire council. This may be for issues you have encountered such as, but not limited to:
the service you are receiving
the way you have been treated
staff being discourteous
being given wrong advice
Sometimes issues can be fixed without needing to make a formal complaint. You may find using a different route will provide you with a quicker response. For example, if what you want to raise is a request for a service, it can be resolved directly by the service team rather than the complaints team. If you wish to speak to the SEND Service directly, use 01225 712620.
To read more about the council complaints procedure visit the 'Complaints' page.
How to contact a SEND Officer at Wiltshire Council for help with Education, Health and Care Needs assessments or queries regarding children or young people without an Education, Health and Care Plan.
Every local authority is responsible for publishing a Local Offer and making sure it is clear, comprehensive and accessible for everyone to see. It is the first place to look for information about services, advice and support for special educational needs and disabilities from early years to adulthood.
