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Accessibility statement

This accessibility statement applies to Wiltshire Council's Local Offer website, accessible at

Expected website functionality

Our website and third-party services we rely on are designed to enable users to:

  • alter colours, contrast levels, and fonts
  • zoom in up to 400% without text spilling off the screen
  • navigate most of the website using just a keyboard
  • use speech recognition software to navigate most of the website
  • utilise screen readers, including latest versions of JAWS, NVDA, and VoiceOver, to access most of the website

For assistance in making your device more accessible, visit Getting online safely or AbilityNet (opens new window).

Technical information about this website's accessibility

Wiltshire Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (opens new window).

Compliance status

This website, managed by Wiltshire Council, adheres to the GOV.UK: Design your service using GOV.UK styles, components and patterns (opens new window) and GOV.UK: Government Design Principles (opens new window). It is partially compliant with the Web Accessibility Initiative (WAI) (W3C): WCAG 2 Overview (opens new window) version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The Wiltshire Council Local Offer website is not fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The following items identify specific areas where the site currently does not meet certain standards, along with how many instances of each issue have been recorded:

  • WCAG 2.0 A 1.3.1: There are 80 instances where table headings are missing a 'scope' attribute, which defines whether they are headers for columns, rows, or groups of columns or rows.
  • WCAG 2.0 A 1.3.1: There is 1 instance where a 'fieldset' element is missing a 'legend' element, which describes the group of form inputs it contains.
  • WCAG 2.0 A 2.4.4: There are 976 instances of links that share the same text but lead to different destinations, which can be confusing for users.
  • WCAG 2.0 AA 1.4.3: There is 1 instance where text does not have sufficient contrast against its background, making it difficult for users with low vision to read.
  • WCAG 2.1 AA 1.4.10: There are 2 instances where pages require zooming and 2D scrolling on small screens, which is not ideal for mobile users.
  • WCAG 2.0 AA 2.1.1: There is 1 instance at 400% zoom, as the user tabs through the News webpage, the filter 'Refine your results' appears along the top of the webpage. This is not accessible using the keyboard.

We are working to address these issues and aim to have them resolved by June 2024. Users who encounter difficulties are encouraged to report these through our feedback channels.

Preparation of this statement

This statement was first prepared on 27 July 2023.

This statement was reviewed on 1 March 2024.

This statement of accessibility was prepared by self-assessment using the following tools:

Our staff continuously utilise tools (such as axe®: DevTools® - Digital accessibility testing tools dev teams love (opens new window)) and a digital governance management service (Silktide (opens new window)) to self-assess and help editors to identify and prioritise issues across all websites.

We are currently being audited by the Central Digital and Data Office and we are currently assessing external providers of accessibility audits for the next statement update.

Requesting alternative formats

If you need any content from this website provided in a different format, please contact the relevant service.

Alternative formats include:

  • Accessible digital document
  • Large print
  • Easy read
  • Audio recording
  • Braille

Alternative digital file formats include:

  • OpenDocument Text (ODT)
  • OpenDocument Spreadsheet (ODS)
  • Microsoft Word (DOC/DOCX)
  • Microsoft Excel (XLS/XLSX)
  • Portable Document Format (PDF)

You may find our page of support on accessing the internet and getting online has additional support. Contact details can also be found on individual service pages or the main Council Contact page.

Feedback and contact information

We're always trying to improve the accessibility of this website. If you find any problems not listed in this statement, please provide your feedback using the links at the bottom of this page or contact us directly.

There is also many ways to engage with the development of the Local Offer on our Getting involved page.

For anonymous feedback or page issues please visit: Submit feedback.

Enforcement procedure

Equality and Human Rights Commission (EHRC) (opens new window) is responsible for enforcing the Accessibility Regulations 2018 (opens new window) (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, please contact the Equality Advisory Support Service (EASS) (opens new window).

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