Contacting the Wiltshire SEND team

Watch on YouTube: Pioneer View talks to a SEND Team Service Manager (opens new window)

We have made some changes to the way we provide our SEND service which we believe will help improve how we work with our Service Users.

We made the changes after feedback received from families, carers and others using the service as well as our own self-evaluation for how we can most effectively support and communicate with you and provide advice in a timely manner. We have listened to how important it is for children and young people to have an allocated lead worker in Wiltshire, as well as clear communications, whilst ensuring the SEND team are as accessible as possible. 

We introduced four geographical teams (North, East, South and West) as well as maintaining a dedicated Assessment team, and Preparation for Adulthood team/Post 16.

For a school/setting listing guide by locality visit SEND team schools list by area

Help with Education, Health and Care Needs Assessments for children and young people

Call 01225 712620 where you will be given the option to reach a member of the EHCNA SEND team to discuss your query.

Team members are contactable:

• Monday to Thursday, 9am to 4.30pm
• Friday 9am to 4pm

You can also email the team: EHCPassessmentteam@wiltshire.gov.uk (opens new window)

If you are submitting a parent / carer or young person application for an Education Health and Care needs assessment please ensure it is sent to statutorysen.service@wiltshire.gov.uk (opens new window). Education Health and Care needs assessments must be sent to this email only, any deviation from this email address may incur a delay in the processing of the application.

If you know which team you need to contact, email the dedicated email inbox from the 1 October 2023. If you are unsure which team to contact, please call 01225 712620, where you will be given options to reach your required team. (Monday-Thursday 9am to 4.30pm, Friday 9am to 4pm) where a duty SEND lead Worker will assist you with your query.